Refund Policy

Returns and Refunds Policy — KingBiss
Our policy states that, after receiving an item, you have14 days to request a return, subject to the specific exceptions for collectible products (TCG) and digital services described below.
To initiate a return request, you can contact us at any time at our official email address: info.shop@kingbiss.it

 

Eligibility Requirements for TCG and Collectibles

The collectible card game market is based on the absolute integrity of its products. Therefore, strict rules apply:

  • Sealed Products (Boxes, ETBs, Packs, Decks): Returns are accepted only and exclusively if the factory seal (shrink wrap / protective plastic / security sticker) is 100% intact and has not been tampered with. Opening or damaging the original protective seal immediately voids any right of return, as the product loses its collectible status and market value.
  • Single Cards and Graded Cards: The item must be in the exact same condition as when it was received. Graded cards must not have any scratches, cracks, or signs of tampering on the protective slab.
  • The item must be unused, must include all tags, and must be in its original shipping packaging. You will also need the receipt or proof of purchase.
Exclusion of the Right of Withdrawal for Gold Membership
Pursuant to Article 59(o) of the Consumer Code (Legislative Decree No. 206/205), the right of withdrawal and the related request for a refund do not apply to the "KingBiss Gold Membership" digital service.
Since this is digital content and a utility service provided immediately, the user consents to the immediate execution of the contract upon payment. The subscription instantly unlocks access to private Live Storage, Secret Flash Sales, and dedicated bidding systems. However, the user has the full right to cancel automatic renewal for subsequent months at any time with a single click within their customer profile.
How to Ship a Return
Returns must be shipped to the following logistics address:
[Corso Roma 14/1 (Moncalieri)]
If your return request is approved by our warehouse, we will send you a return shipping label and detailed instructions on how and where to ship the package. Items sent without a prior official request via email will not be accepted.
Damage, Defects, and Allocation Issues
Please inspect your order carefully upon receipt. Any manufacturing defects in the product (e.g., printing errors inside sealed boxes) or the shipment of an item that does not match the packing slip must be reported immediately to info.shop@kingbiss.itperso that we can resolve the issue.
IMPORTANT — Shipping Disclaimer:
KingBiss assumes no liability for loss, delays, tampering with the external seals of the shipping package, or damage caused by express carriers during transit. All collectible merchandise is handed over to the carrier in impeccable condition and sealed inside our protective rigid packaging. Any issues related to the handling of the package during delivery are the sole responsibility of the third-party shipping company and will not be refunded or compensated by KingBiss in any way. We strongly recommend that you always sign for the package with “Subject to Inspection” upon delivery if the package is visibly dented or damaged, so that you can file a claim directly with the carrier.

Exceptions and Non-Returnable Items
In addition to TCG products with broken seals and digital memberships, certain categories of goods cannot be returned under any circumstances:
  • Custom-made or personalized products (e.g., sets of individual cards assembled upon request or special import orders).
  • Hazardous materials, flammable liquids, or aerosol cans (e.g., special cleaners for cards or display cases).
  • Items on sale (clearance/end-of-season sales) or Gift Cards.
🇪🇺 14-Day Cooling-Off Period for the European Union
Notwithstanding the foregoing, for physical goods shipped within the European Union, you retain the legal right to cancel or return your order within 14 days for any reason and without having to provide any justification.
In any case, the same eligibility conditions described above apply strictly: TCG products must have the factory seal intact, must not have been used, must have all original tags, and the packaging must be intact. Proof of purchase will be required.
Refunds
As soon as we have received and physically inspected your return package at our warehouse, we will send you an email notification to let you know whether your refund has been approved or denied (based on the inspection of the protective seals).
If approved, you will receive your refund automatically via the same payment method you originally used (credit card, PayPal, Shop Pay) within 10 business days. Please note that banks or credit card issuers may take a few additional business days to process the credit and reflect it on your statement.
If more than 15 business days have passed since the return was officially approved and you still haven't received your refund, please contact us immediately at: info.shop@kingbiss.it.